Support

Write to support@capturerocket.com and you will get a reply from a person.

If something has gone wrong, saying which iPhone or iPad you are using and what you had just done is usually enough to find it.

It did not write down what I said

The recording is still there. Open the note and press play — the audio is kept unless you have told the app in Settings not to keep it. A transcript can fail in a noisy room or on an unfamiliar word, and losing the words should never mean losing the thought.

It stopped listening part way through

It should not. Only three things end a recording: pressing the button, a forty-five minute ceiling, and something else taking the microphone, such as a phone call — and that last one says so on screen. A long pause is not one of them.

If it happened anyway, please write in and say roughly how long you had been talking. That is exactly the sort of fault worth chasing.

My note went into the wrong project

Open it and press Move. Every note also says why it landed where it did, at the bottom of the note.

A project named after an everyday word, like Home, only takes a note when you put the name first — “Home — book the boiler”. That is deliberate, because “on the way home” is not a filing instruction. A distinctive name or a short alias works anywhere in the sentence.

Nothing was saved when I stopped

If you did not say anything, nothing is saved on purpose, and the app says so. If you did speak and nothing appeared, please write in — that is a fault, not a setting.

Where are my notes kept? Can I get them out?

On your device — and, if you are signed into iCloud, a copy in the private part of your own iCloud account so your other devices have them too. The app writes a backup file once a day and keeps the last five, and you can reach them in the Files app under On My iPhone. One file holds every note, picture and recording, so it can be dragged into iCloud Drive, AirDropped or emailed.

Settings has Save a backup file and Restore from a backup for doing it on purpose.

I am getting a new phone

Sign into the same iCloud account on the new phone and your notes arrive by themselves. They also travel in your iPhone’s own backup, the same way the rest of your phone does. If you would rather not rely on either, save a backup file first and restore it on the new phone.

Do my notes sync between my phone and my iPad?

Yes, if you are signed into iCloud. Your notes, projects and pictures are kept in step across your own Apple devices, and it is on unless you turn it off in Settings. It goes through the private part of your own iCloud account — we have no key, no login and no way to read any of it.

Recordings do not travel. They are large, and filling up somebody’s iCloud without asking is not a feature. The recording stays on the device that made it; the words go everywhere.

If you are not signed into iCloud, nothing happens and the app works exactly as it did before.

How do I delete everything?

Settings, then Erase. If your notes are travelling between your devices the button says so — Erase everything, on all your devices — and it means it, so the notes do not come back from the iPad an hour later. With that switched off it clears this device only. Either way it asks you to type a word first and there is no undo. It does not delete the backup files — that is deliberate, since the point of them is to outlive a mistake — so remove those in the Files app if you want everything gone.

Does it need a signal?

No. Nothing in the app needs the internet — capturing, dictation, search and everything else work with the phone in flight mode, and dictation runs on the device rather than on somebody’s server. The one thing that uses a connection is keeping your devices in step, and that simply waits until there is one. Nothing is lost while there is not.

What does it cost?

Nothing. There is no subscription, no trial and no advertising in version one.

Is there an Android or web version?

No, and none is promised.